Refund & Return Policy

Website: [www.mobileworld.pro]

At Mobile World, we value your satisfaction. If you’re not completely happy with your purchase, we’ll do our best to make it right. This Refund & Return Policy outlines the conditions and process for returning or exchanging products purchased from our website.

1. Eligibility for Returns

We accept returns or exchanges if the following conditions are met:

• The product is unused, unopened, and in its original packaging.

• The return request is made within 7 days of receiving your order.

• You have the original receipt or proof of purchase.

Note:

• Products that have been damaged, altered, or used are not eligible for return.

• Software, digital products, and items marked as “Final Sale” are non-refundable.

2. Damaged or Defective Products

If you receive a damaged or faulty product, please contact us immediately at info@mobileworld.pro.

We may request:

• Photos or videos showing the defect or damage

• Order details (invoice or receipt)

Once verified, we’ll offer a replacement or full refund, depending on availability.

3. Incorrect Item Received

If you receive the wrong item, please notify us within 3 days of delivery.
We’ll arrange for the correct product to be sent at no additional cost, and the incorrect item will be collected.

4. Refund Process

After your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original payment method.

Please note:

• Shipping costs are non-refundable, except in cases of damaged or incorrect items.

• Refund times may vary depending on your bank or payment provider.

5. Exchanges

We offer exchanges for the same product or another item of equal value (subject to stock availability).
If the replacement item costs more, you’ll only need to pay the difference.

6. How to Request a Return or Refund

Please follow these simple steps:

1. Email us at info@mobileworld.pro with your order details and reason for return.

2. Wait for our confirmation and return instructions.

3. Ship the item back to the address provided.

4. Once received, we’ll inspect and process your refund or exchange.

7. Cancellations

You may cancel your order before it is shipped. Once the order has been dispatched, it cannot be canceled — you’ll need to request a return instead.

8. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once opened:

• Earphones or earbuds

• Screen protectors and tempered glass

• Opened software or activation codes

• SIM cards or prepaid recharge vouchers

9. Contact Us

If you have any questions regarding returns or refunds, please reach out to us:

Email: info@mobileworld.pro
Phone: +61 1800 863 571

Our support team will be happy to assist you.

Mobile World
Your trusted destination for genuine mobiles, accessories, and repair services.